FAQs

Ordering -How do I place an order? -Simply give any of us a call, text, or e-mail. Contact information can be found on the 'Our Team' page. -Can I change or cancel my order? -If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order. -Do I need to create an account? -No. You may check out as a guest or create an account to make future purchases faster and view your order history. If interested, give us a call to setup your free, charge account. Shipping -When will my order ship? -Subject to availability, most orders are processed same day or within 1–2 business days. Processing times may vary during holidays or periods of high order volume. -How long does shipping take? -Delivery times depend on your location and the shipping method. Visit our Shipping Policy page for specific information. -Will I receive tracking information? -Yes. Upon request, we can provide tracking information for any drop shipped orders. -Do you ship nationwide? -Yes. We ship throughout the United States. If you need shipping outside the U.S., please contact us before placing your order. Returns & Exchanges -What is your return policy? -Returns are accepted on eligible items in accordance with our Return Policy. Products must be returned in new, unused condition and may be subject to inspection before a refund or exchange is issued. -Are any items non-returnable? -Yes. Special-order items, custom products, electrical components, installed parts, and certain clearance items may not be eligible for return. -What if my order arrives damaged? -Please inspect your shipment upon delivery. If an item arrives damaged, contact us within 48 hours and retain all original packaging so we can assist with a claim. Products -How do I know if a part will fit my truck or equipment? -Please verify all part numbers and specifications before ordering. If you're unsure, contact us with your vehicle or equipment information and we'll be happy to help identify the correct part. -Do your products come with a warranty? -Many products include a manufacturer's warranty. Warranty coverage varies by manufacturer and product. Contact us if you have questions about a specific item. -Are all products in stock? -We strive to keep our inventory current. Occasionally, products may become unavailable due to supplier demand. If an item is backordered, we'll notify you as soon as possible. Payments -What payment methods do you accept? -We accept major credit and debit cards along with NET 30 charge accounts if requested and accepted. -Is my payment information secure? -Yes. All payments are processed through secure, encrypted payment providers. We do not store your complete payment card information. Customer Support -How can I contact customer service? -Visit our Contact Us page or use the phone number and email address listed on our website. We're happy to assist with product questions, order status, and technical support. -Can you help me identify the correct part? -Absolutely. Our team can help you find the right heavy-duty truck parts and hydraulic components for your application. Please provide as much information as possible, including: -Make -Model -Year -Engine (if applicable) -VIN (when available) -Part number (if known) General -Do you offer bulk or fleet pricing? -Yes. We welcome commercial customers, repair facilities, fleets, municipalities, and owner-operators. Contact us for volume pricing and account information. -Can I purchase online and pick up in-store? -At this time, we do not offer online purchasing. Just reach out to us however you prefer and we will take care of the work for you. Still have questions? We're here to help! Contact our team for assistance with products, ordering, shipping, returns, or technical questions. We appreciate your business and look forward to serving your heavy-duty truck parts and hydraulic equipment needs.